Available Downloads
Are you or someone you care for affected by or living with Dementia?
Selecting a nominee to help manage your water bill; could help make a real difference.
1MB, PDF
Are you visiting Foodbanks or Pantrys?
If so, you may be entitled to help with your water bill.
1.2MB, PDF
Are you due to receive the cost of living payment?
If your customer is due to receive the cost of living payment in April 2023, they may also be entitled to our HelpU tariff that could save them up to £200 off their annual water bill.
88.8kB, PDF
Leaky Loo
We want to help as many people as we can, and we need your help.
79.6kB, PDF
Financial Support and safeguarding services stakeholder pack 2022
Information on our schemes and tariffs; including downloads to share on social media sites.
Are you on the right Tariff
Information on our schemes and tariffs.
272.3kB, PDF
Helping those who need it most
Information on our schemes and tariffs in easy read format.
Our Priority Services register
Information on our safeguarding services.
Becoming a Priority Services customer
Details on our safeguarding services.
REACH - Our communities together
The Dwr Cymru Welsh Water Community Team partner with third sector organisations operating within Wales, Deeside and Herefordshire, to support vulnerable households with their finances and/or well-being.
We can provide solutions to enable your clients to access cheaper water bills and /or sign up FREE of charge for additional services by registering to our Priority Services Register.
Apply here for our services