Join Welsh Water and you’ll join a team of over 3500 colleagues all working together to deliver an essential service to over 3 million customers throughout Wales and into parts of Hereford. You can expect to be part of a thriving culture which is inclusive where our teams are challenged, have opportunities to learn, develop, but most of all - enjoy what they do! This is all while working for a Not-for-Profit company at the heart of our local communities, that earns the trust of our customers every day, enhancing and protecting the natural environment in which we live. If you want to be part of our team, get in touch.
Our Offices
Linea
Our head office based in St Mellons, Cardiff.
Kinmel Park
Our new north Wales contact centre based in Bodelwyddan.
A great range of benefits
As well as a market competitive salary and 25 days annual leave (pro rata), we offer a range of employee benefits including:
- Variable pay schemes
- Enhanced employer pension contributions
- Reduction on gym memberships and high street shopping
- Cycle to work, car-leasing and health cashback schemes
- An employee assistance programme for employees and their immediate family
- Access to a multi-faith room, returning parents room and gender neutral facilities throughout the site.
- Multiple specific-interest networking groups to connect you to like-minded colleagues throughout the wider Welsh Water Group.
- Free accessible on-site parking at all of our sites.
And many, many more.
An award-winning team
We’re thrilled to have scooped a Gold award for the 'Most effective new employee experience' at the UK national contact centre awards 2023.
We want you to be the best you can be at work and in return we’ll give you the tools and support to help you make a difference. Our vision as a team is below:
We celebrate you
- We promote and celebrate equality of opportunity for all
- Every individual has the chance to achieve their potential
- We celebrate the things that make you unique
We listen to you
- We want you to be heard
- Our culture empowers creativity and innovation
- We encourage your openness and honesty
- We involve you in identifying solutions to improve our ways of working and customer journey
We are here for you
- We want to celebrate your successes and support you through challenges because we recognise everyone is human and life doesn’t stand still
- We have fun and work together as a team
- We will give you the time and tools to reach your potential
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Candidate Journey
We know that applying for a job can sometimes be confusing. We’ve added some handy tips here to make the recruitment process a little less complicated.