Goodwill Payments for Household Customers

Eligible households will be paid £30 in compensation for every 12 hours their supplies have been affected.
This will automatically be paid to customers in their bank accounts or cheques sent to those without, where there are no arrears.
Customers in arrears will have the payment credited to their Welsh Water account.
Compensation will be paid to the account holder/customer who pays the bill. The account holder who is not the occupier will be required to pass the compensation payment onto the occupier.
Payments will be made within the next 20 working days.

Frequently asked questions for household customers are available here.