Submitting a meter reading
We only need a meter reading every six months. We'll let you know when your meter reading is needed, and you can then log in to your online account to submit your reading.
Login to your online account to submit a reading
To submit a meter reading, you will need to login or register for My Account or go paperless and sign up, and be within your meter read window. It's easy and straightforward to create your paperless billing account, all you need is your customer reference number.
If you don't want to sign up to My Account then you'll need to call or live chat us.
Has a meter reader left a card at your property?
If a meter reader has left a card at your property, submit your meter reading online here.
How to read your water meter
For a detailed guide on how to read your water meter, click here.
1. Need to contact us about a meter reading?
Live Chat about your meter, meter reading or bill
Chat to one of our helpful customer service agents. 8am - 6pm Monday to Friday and 9am - 1pm on Saturday.
Chat now Offline Live ChatCall us about your meter, meter reading or bill
Speak to one of our helpful customer service agents
8:00am - 6:00pm Mon-Fri
9:00am - 1:00pm Sat
We usually have our longest waiting times between 11am and 1pm, but we're open until 6pm on weekdays if you wanted to contact us at a quieter time.
