Help with your bills

What support options are available for managing my bills?

Rebecca explains about the financial and non-financial support that Dwr Cymru provide.

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Ways to reduce your current bills

Spread the cost of your bill

You can pay by instalments weekly, monthly, or 6 monthly, rather than paying in full when you receive your bill. Most of our customers prefer to pay by Direct Debit as it spreads the cost without charge, the payments are taken automatically, and it's covered by our Direct Debit guarantee. Alternatively you can set up a payment card if a direct debit isn't for you.

Save money with a water meter

If you live alone, not use much water, or are just looking to reduce your bill then you might save money by having a water meter installed, that way you'll only pay for the water you use. If you already have a water meter then you can save money by saving water, more information on how to be efficient with water is available here.

Request a short term payment break

If your problem is just a short term one, and you need a little help, we can temporarily reduce or postpose payments. You can apply for short term help online and we will review your circumstances and call you back with options which are suitable for you. You can do this using our online form.

If you receive benefits or have a low income...

If you are already paying by instalments and you're still struggling, please don't ignore any problems. Take a look at our other schemes which might be able to help if you are in receipt of benefits or have a low income, or use our eligibility checker to see which financial schemes you can apply for.

If you already owe us money, have been contacted by a Debt Collection Agency or received arrears letters…

We know that being in debt can be stressful and it can be hard to make the first call. Here's how we can help if you are in arrears on your account.

Request a call back about custom payment plans

Tell us your circumstances and your contact details and we’ll review your account and prepare the best options for you. One of our friendly advisors will then call you back to agree a suitable way forwards. You can do this using our online form.

If you have been contacted by a Debt Collection Agency

We work with Debt Collection Agencies to contact customers and collect payments on our behalf. If you have received a letter from them, the best thing to do is to respond to them by the contact methods in the letter. Their friendly advisors will be on hand to work with you in a non-judgmental way to get you back on track