Help with your bills
We have a number of ways to help make your bills more affordable. Here you can find information on how to lower your bills, manage payments, find support schemes and tariffs, request a payment break, and what to do if you are in debt and need help.
What support options are available for managing my bills?
Rebecca explains about the financial and non-financial support that Dwr Cymru provide.
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Need extra help with your bill?
Take a look at our schemes and tariffs for extra support, which might be able to help if you are in receipt of benefits or have a low income.
Ways to reduce your current bills
Spread the cost of your bill
You can pay by instalments weekly, monthly, or 6 monthly, rather than paying in full when you receive your bill. Most of our customers prefer to pay by Direct Debit as it spreads the cost without charge, the payments are taken automatically, and it's covered by our Direct Debit guarantee. Alternatively you can set up a payment card if a direct debit isn't for you.
Save money with a water meter
If you live alone, not use much water, or are just looking to reduce your bill then you might save money by having a water meter installed, that way you'll only pay for the water you use. If you already have a water meter then you can save money by saving water, more information on how to be efficient with water is available here.
Request a short term payment break
If your problem is just a short term one, and you need a little help, we can temporarily reduce or postpose payments. You can apply for short term help online and we will review your circumstances and call you back with options which are suitable for you. You can do this using our online form.
Our Priority Services register
Learn how our free Priority Services Register can provide extra support for you and your family to meet your specific needs.
Support with your business bill
We know it’s a difficult time to do business right now. If you're having trouble affording to pay your bill, please don't ignore it. Find out more about support for businesses.
What to do if you already owe us money, have been contacted by a Debt Collection Agency or received arrears letters…
We know that being in debt can be stressful and it can be hard to make the first call. Here's how we can help if you are in arrears on your account.
Request a call back about custom payment plans
Tell us your circumstances and your contact details and we’ll review your account and prepare the best options for you. One of our friendly advisors will then call you back to agree a suitable way forwards. You can do this using our online form.
If you have been contacted by a Debt Collection Agency
We work with Debt Collection Agencies to contact customers and collect payments on our behalf. If you have received a letter from them, the best thing to do is to respond to them by the contact methods in the letter. Their friendly advisors will be on hand to work with you in a non-judgmental way to get you back on track
Other organisations who can help
Citizens Advice
Can help with money and housing problems. (opens in new window)
Warm Wales
Contact Warm Wales. (opens in new window)
Mind - Your mental well-being
If you feel like financial worries are affecting your mental health, there is help available. (opens in new window)
Nest Wales
Help with energy costs. (opens in new window)
Welsh Government
Get support and advice from the Welsh Government to help you with the increased cost of living. (opens in new window)
The Consumer Council for Water
The Consumer Council for Water provide impartial advice and guidance relating to any kind of household water supply or sewerage issue.