Help and Advice

There are a number of different ways you can pay your bill. Take a look and see what's best for you.

If you are struggling to maintain paying your bill, have missed a payment, or are in debt on your account, then we are here to help.

Find out more information about your unmeasured bill, and understand what the charges mean.

Find out more information about your measured bill for your water meter, and understand what the charges mean.

Whether you're moving in to our region for the first time, moving to another property within our region or moving out of our region completely there are a number of ways you can tell us.

Get extra help by providing water, managing your bills and account, and keeping you safe in your home.

Keep your information up to date to ensure your account is secure and the data we keep is accurate.

Your account may be in credit at different points in the year, this is because you are likely to use more water at different times.

If you have a water meter, you'll be billed for the amount of water you use, although there are a number of reasons that could cause your bill to be higher than expected. Here, we take you through the list of things to check and what can be done.

All the information you need about your water meter, or how to check if you can reduce your bill with a meter and how to apply for one.

Updating someone’s account after they have passed away.

If you're a student moving home then you may find some useful advice here on what you need to do and when you'll need to pay.

Find out what your responsibilities are as a landlord when it comes to informing us about the changing of tenants within your properties.

Find out if you qualify for a surface water rebate and how you can apply to receive one.

Help and advice if you're renovating your property or splitting or combining multiple properties.

We’re all looking to save money at the moment, and we know some of our customers are being contacted by companies claiming they can save them money on their water bill.

We can keep you informed about any new map items in your area when provided with your postcode.

Fixing leaks free of charge in your home.

It's easy to save water, energy and money with Get Water Fit.

On this page, you will also find some simple tips on ways you can enjoy using water without wasting it.

At Welsh Water, we take all water leaks seriously and appreciate your help in reporting them.

Follow a handful of easy steps to see if you have a leak within your property boundary.

Preparing your home for colder weather

A sudden change in temperature can cause frozen pipes to burst.

Find out which pipes you are responsible for and what is our responsibility so that if there is ever a problem you know what to do.

When the risk of flooding increases, we urge our customers to make sure they are aware of who to contact in a flooding emergency.

Tips and advice on preventing sewer blockages and how you can protect your pipes to help stop the block.

Find out some common causes of sewer pollution and the impact this can have on the environment.

Find our about the supplementary transfer of private sewers and private pumping stations.

Find out how to tell if your property is misconnected and what you can do.

From 1st Oct 2016 the process to hire standpipes for use within our network has changed.

Help to find an approved plumber or installer to ensure the work complies with regulations and that your water is safe.

Water regulations are vital in ensuring we are able to provide our customers with the best possible drinking water and safeguard our supply.