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Switching to a water meter

Do you live alone, not use much water, or are you looking to reduce your bill? You might save money by having a water meter installed.

Why switch to a water meter?

  • You could save money (the less water you use, the lower your bill will be!)
  • We’ll install it free of charge
  • It helps reduce your carbon footprint (households with meters tend to use less water)
  • You can switch back to your unmeasured charge at any time up to 2 years from the date the meter was installed*.

*This option is only available to customers who have switched from unmeasured to a metered supply. If you move into a property which already has a meter, this option is not available.

Could you be saving money with a meter?


Enter how many people live in your property for an estimate of your charges for 2026/2027 if you choose to move to a water meter.


Metered charges for a 1 person household

From 1st April 2026

We would expect the annual metered charge for a one person household from 1st April 2026 to 31st March 2027 to be about £447.36.

This is based on an average usage of 1m3 per person per week. Actual charges will vary depending on your usage and may be higher or lower than this.


This is split between:

Water Sewerage Total Service Charge*
£101.54 £135.44 £210.37

*Total Service Charge is the combined water and sewerage service charges.


Depending on how often you pay your bill, we would expect this to break down to...

Payment Frequency Charge
Annual £447.36
6 Monthly £223.68
Monthly £37.28
Weekly £8.60

How does this compare to last year?

This is an increase of £26.26 compared to 2025-2026 charges (Charges from 1st April 2025 to 31st March 2026.)


How we calculate a metered bill

We recognise it’s not always easy to work out how we calculate a metered bill. It can be complicated. Above, you’ll find a simple breakdown of our metered charges for:

  • Water
  • Sewerage (the dirty water we take away from your property)
  • Total service charge.

Our regulator, Ofwat, sets a limit on what we can charge. Our charges are reviewed each year and are also approved by Ofwat.


If you become a metered customer, we usually charge you based on your meter reading. This reading tells us how much water you’ve used and how much dirty water we’ll need to take away.


If you'd like to apply for a water meter, click here to find out all the information you need. You can switch back to your unmeasured charge at any time up to 2 years from the date the meter was installed.


If you have applied for a water meter but have been unable to have one fitted, you may be entitled to go on an assessed measured charge. It is a specially reduced charge, at a fixed amount, in the event that a water meter cannot be fitted. For more information, click here.


To view and download our latest scheme of charges, click here.

Metered charges for a 2 person household

From 1st April 2026

We would expect the annual metered charge for a two person household from 1st April 2026 to 31st March 2027 to be about £684.34.

This is based on an average usage of 1m3 per person per week. Actual charges will vary depending on your usage and may be higher or lower than this.


This is split between:

Water Sewerage Total Service Charge*
£203.08 £270.89 £210.37

*Total Service Charge is the combined water and sewerage service charges.


Depending on how often you pay your bill, we would expect this to break down to...

Payment Frequency Charge
Annual £684.34
6 Monthly £342.17
Monthly £57.03
Weekly £13.16

How does this compare to last year?

This is an increase of £40.22 compared to 2025-2026 charges (Charges from 1st April 2025 to 31st March 2026.)


How we calculate a metered bill

We recognise it’s not always easy to work out how we calculate a metered bill. It can be complicated. Above, you’ll find a simple breakdown of our metered charges for:

  • Water
  • Sewerage (the dirty water we take away from your property)
  • Total service charge.

Our regulator, Ofwat, sets a limit on what we can charge. Our charges are reviewed each year and are also approved by Ofwat.


If you become a metered customer, we usually charge you based on your meter reading. This reading tells us how much water you’ve used and how much dirty water we’ll need to take away.


If you'd like to apply for a water meter, click here to find out all the information you need. You can switch back to your unmeasured charge at any time up to 2 years from the date the meter was installed.


If you have applied for a water meter but have been unable to have one fitted, you may be entitled to go on an assessed measured charge. It is a specially reduced charge, at a fixed amount, in the event that a water meter cannot be fitted. For more information, click here.


To view and download our latest scheme of charges, click here.

Metered charges for a 3 person household

From 1st April 2026

We would expect the annual metered charge for a three person household from 1st April 2026 to 31st March 2027 to be about £921.33.

This is based on an average usage of 1m3 per person per week. Actual charges will vary depending on your usage and may be higher or lower than this.


This is split between:

Water Sewerage *Total Service Charge
£304.62 £406.33 £210.37

*Total Service Charge is the combined water and sewerage service charges.


Depending on how often you pay your bill, we would expect this to break down to...

Payment Frequency Charge
Annual £921.33
6 Monthly £460.66
Monthly £76.78
Weekly £17.72

How does this compare to last year?

This is an increase of £54.18 compared to 2025-2026 charges (Charges from 1st April 2025 to 31st March 2026.)


How we calculate a metered bill

We recognise it’s not always easy to work out how we calculate a metered bill. It can be complicated. Above, you’ll find a simple breakdown of our metered charges for:

  • Water
  • Sewerage (the dirty water we take away from your property)
  • Total service charge.

Our regulator, Ofwat, sets a limit on what we can charge. Our charges are reviewed each year and are also approved by Ofwat.


If you become a metered customer, we usually charge you based on your meter reading. This reading tells us how much water you’ve used and how much dirty water we’ll need to take away.


If you'd like to apply for a water meter, click here to find out all the information you need. You can switch back to your unmeasured charge at any time up to 2 years from the date the meter was installed.


If you have applied for a water meter but have been unable to have one fitted, you may be entitled to go on an assessed measured charge. It is a specially reduced charge, at a fixed amount, in the event that a water meter cannot be fitted. For more information, click here.


To view and download our latest scheme of charges, click here.

Metered charges for a 4 person household

From 1st April 2026

We would expect the annual metered charge for a four person household from 1st April 2026 to 31st March 2027 to be about £1,158.31.

This is based on an average usage of 1m3 per person per week. Actual charges will vary depending on your usage and may be higher or lower than this.


This is split between:

Water Sewerage *Total Service Charge
£406.16 £541.78 £210.37

*Total Service Charge is the combined water and sewerage service charges.


Depending on how often you pay your bill, we would expect this to break down to...

Payment Frequency Charge
Annual £1,158.31
6 Monthly £579.16
Monthly £96.53
Weekly £22.28

How does this compare to last year?

This is an increase of £68.14 compared to 2025-2026 charges (Charges from 1st April 2025 to 31st March 2026.)


How we calculate a metered bill

We recognise it’s not always easy to work out how we calculate a metered bill. It can be complicated. Above, you’ll find a simple breakdown of our metered charges for:

  • Water
  • Sewerage (the dirty water we take away from your property)
  • Total service charge.

Our regulator, Ofwat, sets a limit on what we can charge. Our charges are reviewed each year and are also approved by Ofwat.


If you become a metered customer, we usually charge you based on your meter reading. This reading tells us how much water you’ve used and how much dirty water we’ll need to take away.


If you'd like to apply for a water meter, click here to find out all the information you need. You can switch back to your unmeasured charge at any time up to 2 years from the date the meter was installed.


If you have applied for a water meter but have been unable to have one fitted, you may be entitled to go on an assessed measured charge. It is a specially reduced charge, at a fixed amount, in the event that a water meter cannot be fitted. For more information, click here.


To view and download our latest scheme of charges, click here.

Metered charges for a 5 person household

From 1st April 2026

We would expect the annual metered charge for a five person household from 1st April 2026 to 31st March 2027 to be about £1,395.30.

This is based on an average usage of 1m3 per person per week. Actual charges will vary depending on your usage and may be higher or lower than this.


This is split between:

Water Sewerage *Total Service Charge
£507.70 £677.22 £210.37

*Total Service Charge is the combined water and sewerage service charges.


Depending on how often you pay your bill, we would expect this to break down to...

Payment Frequency Charge
Annual £1,395.30
6 Monthly £697.65
Monthly £116.27
Weekly £26.83

How does this compare to last year?

This is an increase of £82.11 compared to 2025-2026 charges (Charges from 1st April 2025 to 31st March 2026.)


How we calculate a metered bill

We recognise it’s not always easy to work out how we calculate a metered bill. It can be complicated. Above, you’ll find a simple breakdown of our metered charges for:

  • Water
  • Sewerage (the dirty water we take away from your property)
  • Total service charge.

Our regulator, Ofwat, sets a limit on what we can charge. Our charges are reviewed each year and are also approved by Ofwat.


If you become a metered customer, we usually charge you based on your meter reading. This reading tells us how much water you’ve used and how much dirty water we’ll need to take away.


If you'd like to apply for a water meter, click here to find out all the information you need. You can switch back to your unmeasured charge at any time up to 2 years from the date the meter was installed.


If you have applied for a water meter but have been unable to have one fitted, you may be entitled to go on an assessed measured charge. It is a specially reduced charge, at a fixed amount, in the event that a water meter cannot be fitted. For more information, click here.


To view and download our latest scheme of charges, click here.

Metered charges for a 6 person household

From 1st April 2026

We would expect the annual metered charge for a six person household from 1st April 2026 to 31st March 2027 to be about £1,632.28.

This is based on an average usage of 1m3 per person per week. Actual charges will vary depending on your usage and may be higher or lower than this.


This is split between:

Water Sewerage *Total Service Charge
£609.24 £812.67 £210.37

*Total Service Charge is the combined water and sewerage service charges.


Depending on how often you pay your bill, we would expect this to break down to...

Payment Frequency Charge
Annual £1,632.28
6 Monthly £816.14
Monthly £136.02
Weekly £31.39

How does this compare to last year?

This is an increase of £96.07 compared to 2025-2026 charges (Charges from 1st April 2025 to 31st March 2026.)


How we calculate a metered bill

We recognise it’s not always easy to work out how we calculate a metered bill. It can be complicated. Above, you’ll find a simple breakdown of our metered charges for:

  • Water
  • Sewerage (the dirty water we take away from your property)
  • Total service charge.

Our regulator, Ofwat, sets a limit on what we can charge. Our charges are reviewed each year and are also approved by Ofwat.


If you become a metered customer, we usually charge you based on your meter reading. This reading tells us how much water you’ve used and how much dirty water we’ll need to take away.


If you'd like to apply for a water meter, click here to find out all the information you need. You can switch back to your unmeasured charge at any time up to 2 years from the date the meter was installed.


If you have applied for a water meter but have been unable to have one fitted, you may be entitled to go on an assessed measured charge. It is a specially reduced charge, at a fixed amount, in the event that a water meter cannot be fitted. For more information, click here.


To view and download our latest scheme of charges, click here.

Metered charges for a 7 person household

From 1st April 2026

We would expect the annual metered charge for a seven person household from 1st April 2026 to 31st March 2027 to be about £1869.27.

This is based on an average usage of 1m3 per person per week. Actual charges will vary depending on your usage and may be higher or lower than this.


This is split between:

Water Sewerage *Total Service Charge
£710.78 £948.11 £210.37

*Total Service Charge is the combined water and sewerage service charges.


Depending on how often you pay your bill, we would expect this to break down to...

Payment Frequency Charge
Annual £1,869.27
6 Monthly £934.63
Monthly £155.77
Weekly £35.95

How does this compare to last year?

This is an increase of £110.03 compared to 2025-2026 charges (Charges from 1st April 2025 to 31st March 2026.)


How we calculate a metered bill

We recognise it’s not always easy to work out how we calculate a metered bill. It can be complicated. Above, you’ll find a simple breakdown of our metered charges for:

  • Water
  • Sewerage (the dirty water we take away from your property)
  • Total service charge.

Our regulator, Ofwat, sets a limit on what we can charge. Our charges are reviewed each year and are also approved by Ofwat.


If you become a metered customer, we usually charge you based on your meter reading. This reading tells us how much water you’ve used and how much dirty water we’ll need to take away.


If you'd like to apply for a water meter, click here to find out all the information you need. You can switch back to your unmeasured charge at any time up to 2 years from the date the meter was installed.


If you have applied for a water meter but have been unable to have one fitted, you may be entitled to go on an assessed measured charge. It is a specially reduced charge, at a fixed amount, in the event that a water meter cannot be fitted. For more information, click here.


To view and download our latest scheme of charges, click here.

Metered charges for a 8 person household

From 1st April 2026

We would expect the annual measured charge for a eight person household from 1st April 2026 to 31st March 2027 to be about £2106.25.

This is based on an average usage of 1m3 per person per week. Actual charges will vary depending on your usage and may be higher or lower than this.


This is split between:

Water Sewerage *Total Service Charge
£812.32 £1,083.56 £210.37

*Total Service Charge is the combined water and sewerage service charges.


Depending on how often you pay your bill, we would expect this to break down to...

Payment Frequency Charge
Annual £2,106.25
6 Monthly £1,053.13
Monthly £175.52
Weekly £40.50

How does this compare to last year?

This is an increase of £123.99 compared to 2025-2026 charges (Charges from 1st April 2025 to 31st March 2026.)


How we calculate a metered bill

We recognise it’s not always easy to work out how we calculate a metered bill. It can be complicated. Above, you’ll find a simple breakdown of our metered charges for:

  • Water
  • Sewerage (the dirty water we take away from your property)
  • Total service charge.

Our regulator, Ofwat, sets a limit on what we can charge. Our charges are reviewed each year and are also approved by Ofwat.


If you become a metered customer, we usually charge you based on your meter reading. This reading tells us how much water you’ve used and how much dirty water we’ll need to take away.


If you'd like to apply for a water meter, click here to find out all the information you need. You can switch back to your unmeasured charge at any time up to 2 years from the date the meter was installed.


If you have applied for a water meter but have been unable to have one fitted, you may be entitled to go on an assessed measured charge. It is a specially reduced charge, at a fixed amount, in the event that a water meter cannot be fitted. For more information, click here.


To view and download our latest scheme of charges, click here.

Metered charges for a 9 person household

From 1st April 2026

We would expect the annual measured charge for a nine person household from 1st April 2026 to 31st March 2027 to be about £2343.24.

This is based on an average usage of 1m3 per person per week. Actual charges will vary depending on your usage and may be higher or lower than this.


This is split between:

Water Sewerage *Total Service Charge
£913.86 £1,219.00 £210.37

*Total Service Charge is the combined water and sewerage service charges.


Depending on how often you pay your bill, we would expect this to break down to...

Payment Frequency Charge
Annual £2,343.24
6 Monthly £1,171.62
Monthly £195.27
Weekly £45.06

How does this compare to last year?

This is an increase of £137.96 compared to 2025-2026 charges (Charges from 1st April 2025 to 31st March 2026.)


How we calculate a metered bill

We recognise it’s not always easy to work out how we calculate a metered bill. It can be complicated. Above, you’ll find a simple breakdown of our metered charges for:

  • Water
  • Sewerage (the dirty water we take away from your property)
  • Total service charge.

Our regulator, Ofwat, sets a limit on what we can charge. Our charges are reviewed each year and are also approved by Ofwat.


If you become a metered customer, we usually charge you based on your meter reading. This reading tells us how much water you’ve used and how much dirty water we’ll need to take away.


If you'd like to apply for a water meter, click here to find out all the information you need. You can switch back to your unmeasured charge at any time up to 2 years from the date the meter was installed.


If you have applied for a water meter but have been unable to have one fitted, you may be entitled to go on an assessed measured charge. It is a specially reduced charge, at a fixed amount, in the event that a water meter cannot be fitted. For more information, click here.


To view and download our latest scheme of charges, click here.

Metered charges for a 10 person household

From 1st April 2026

We would expect the annual measured charge for a ten person household from 1st April 2026 to 31st March 2027 to be about £2580.22.

This is based on an average usage of 1m3 per person per week. Actual charges will vary depending on your usage and may be higher or lower than this.


This is split between:

Water Sewerage *Total Service Charge
£1,015.40 £1,354.45 £210.37

*Total Service Charge is the combined water and sewerage service charges.


Depending on how often you pay your bill, we would expect this to break down to...

Payment Frequency Charge
Annual £2580.22
6 Monthly £1,290.11
Monthly £215.02
Weekly £49.62

How does this compare to last year?

This is an increase of £151.92 compared to 2025-2026 charges (Charges from 1st April 2025 to 31st March 2026.)


How we calculate a metered bill

We recognise it’s not always easy to work out how we calculate a metered bill. It can be complicated. Above, you’ll find a simple breakdown of our metered charges for:

  • Water
  • Sewerage (the dirty water we take away from your property)
  • Total service charge.

Our regulator, Ofwat, sets a limit on what we can charge. Our charges are reviewed each year and are also approved by Ofwat.


If you become a metered customer, we usually charge you based on your meter reading. This reading tells us how much water you’ve used and how much dirty water we’ll need to take away.


If you'd like to apply for a water meter, click here to find out all the information you need. You can switch back to your unmeasured charge at any time up to 2 years from the date the meter was installed.


If you have applied for a water meter but have been unable to have one fitted, you may be entitled to go on an assessed measured charge. It is a specially reduced charge, at a fixed amount, in the event that a water meter cannot be fitted. For more information, click here.


To view and download our latest scheme of charges, click here.

Steps for applying for a meter

How we bill you if you have a meter

Measured charges are based on a fixed service charge plus how much water you use. We will work out how much water you have used based on your meter readings and charge per cubic meter of water used. If you decide to switch to a water meter, we'll send you a bill every six months.

Find out more about measured charges here.

Changing your mind

If you are the account holder who requested the water meter, you have two years in which you can request to have your charges reverted back to being unmeasured. If your property already had a water meter installed before it was purchased or rented then the water meter cannot be removed.

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