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Priority services useful contacts


This page provides awareness of useful contacts that are available to customers.

Customer information

Age Concern (Cymru)

0800 169 2081 - The UK’s leading charity helping every older person with life-enhancing services and support in later life.

Customer information

Alzheimer's Society

0300 222 1122 - Alzheimer’s Society gives help to those living with dementia.

Customer information

Care and Repair

0300 111 3333 - Care & Repair is a housing adaptations charity that helps older people in Wales to live independently at home.

Customer information

Citizens Advice

03444 772 020 - Citizens Advice provide free, independent and impartial advice to everyone on their rights and responsibilities.

Customer information

Disability Wales

02920 887 325 - Disability Wales is the national association of disabled people’s organisations in Wales striving to achieve the rights, equality and independent living of all disabled people in Wales.

Customer information

National Grid

0800 096 3080 - National Grid is an energy company who delivers electricity and gas to customers in UK and US.

Customer information

Office of the Public Guardian

0300 456 0300 - Office of the Public Guardian help people stay in control of decisions about their health and finance and manage important decisions for others who cannot decide for themselves.

Customer information

Step Change

0800 138 1111 - StepChange give free advice and debt solutions to help people write off some, or all of what they owe.

Customer information

Victim Support

0808 1689 111 - Victim Support is an independent charity dedicated to supporting victims of crime and traumatic incidents by offering support to people to cope to the point where they feel they are back on track with their lives.

Customer information

Wales Council for Deaf People

01443 485 687 - An umbrella association working alongside those who are deaf, deafened, hard of hearing and deafblind to provide support, advocacy, information and communication.

Customer information

Wales Council for the Blind

02920 473 954 - An umbrella agency representing vision impairment within Wales. Working to campaign, lobby and support the improvement of services for people with sight loss.

Customer information

Welsh Government Warm Homes Nest Scheme

0808 808 2244 - Free impartial advice aimed to improve the energy efficiency of homes and assist those in accessing benefits and management of energy bills.