Watch our help videos
Here you can find our help videos explaining the Direct Debit process, how moving properties works, your metered and unmetered bills, and the support available to you.
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Understanding your Direct Debit payments
This is Giorgia, who will explain how your Direct Debit works.
How to tell us you’re moving home
This is Alex, who will explain the moving home process.
How billing works if you have a meter installed
This is Ugo, who will explain how your metered bill works.
How billing works if you don't have a meter installed
This is Bronwyn, who will explain how your unmetered bill works.
What support options are available for managing my bills?
Rebecca explains about the financial and non-financial support that Dwr Cymru provide.