Text campaign submitting a meter reading
We only need a meter reading every six months. We'll let you know when your meter reading is needed, and you can then log in to your online account to submit your reading.
Access your Account online
Login or Sign Up to My Account to make the most of our online services. It’s easy to sign up and switch to paperless billing if you haven’t already, all you’ll need is your customer reference number and some of your details so you can pass our security checks.
Looking for the old My Bill service?
If you have signed up for My Bill, you can still access your account here.
General content 1. Need to contact us about a meter reading?
Live Chat about your meter, meter reading or bill
Chat to one of our helpful customer service agents. 8am - 6pm Monday to Friday and 9am - 1pm on Saturday.
Chat now Offline Live ChatCall us about your meter, meter reading or bill
Speak to one of our helpful customer service agents
8:00am - 6:00pm Mon-Fri
9:00am - 1:00pm Sat
We usually have our longest waiting times between 11am and 1pm, but we're open until 6pm on weekdays if you wanted to contact us at a quieter time.
