Extra help with bills
We understand that managing household bills can be difficult, that's why we offer one of the most comprehensive support packages in the water sector.
Our Financial Schemes and TariffsApply for a financial assistance scheme or request help with your bill
HelpU Tariff
For customers in low-income households and receive means tested benefits.
WaterSure Wales Tariff
For customers with a meter who need to use more water and are in receipt of a qualifying benefit.
Water Direct Scheme
Allows customers to clear arrears and pay on-going charges directly from their benefits at an affordable rate.
Cymuned
Cymuned provides short-term financial support for working households who are in a negative budget each month.
Customer Assistance Fund Debt Support scheme
The Customer Assistance Fund Debt Support scheme is designed to help those in severe financial hardship to clear debt and get on top of their ongoing payments.
Request help with your bill
If you're having difficulty paying your bill then we have lots of support available, please complete this form and one of our agents will be in touch.
Not sure what you are eligible for?
Use our eligibility checker to find out which financial support schemes you can apply for.
Check your eligibility onlineSign up to our Priority Services register
At times, some customers need a little extra help. If we can help you, join our priority services register so we can make sure you get the best service possible.
Find out more about Priority Services
Find your nearest affordability event
Our Community Team actively promotes the support offered and regularly attend affordability events held in communities across our service region
Are you maximising your income?
Use the Turn2Us Benefits Calculator to find out which welfare benefits you may be entitled to to maximise your income.
Our Vulnerability Strategy to 2030
Supporting our customers. Working at the heart of our community.
BSI Kitemark Certifcation
The BSI Kitemark is tailored specifically to demonstrate best practice for water provision, and specifies that we deliver fair, flexible and inclusive services that increase positive outcomes for consumers in vulnerable situations.