All Incident Updates

We have lifted the precautionary ‘boil water’ notice that was in place in parts of Rhondda Cynon Taf.

This means that customers are able to drink and use their tap water as normal with immediate effect.

Drinking water supplies are all clear and we can confirm customers are able to use their tap water as normal.

We apologise for the inconvenience this has caused and would like to thank all of our customers for their patience during this time.

Customers can access:

Lifting of Boil Water Notice: Open letter from Peter Perry

Check here for more information and a list of Frequently Asked Questions.

Visit In Your Area or check our social media channels for further updates.

If you have any questions, you can call us on 0800 052 0130, lines are open 24 hours a day 7 days a week.

IMPORTANT: We have extended the Boil Water Notice which affects customers living in the following areas: Blaenrhondda, Blaencwm, Tynewydd, Treherbert, Treorchy, Cwm-parc, Ton Pentre, Gelli, parts of Pentre, parts of Tonypandy and parts of Ystrad.

Storm Bert resulted in a significant amount of flooding on site at Tynywaun Water Treatment Works and surface water running from the hill onto the drinking water storage tank and impacting the tank.

Our crews have worked 24/7 to put this right but some of the work to prevent damage from future flooding involves installing waterproof membranes around the storage tank.

A period of dry weather is needed to achieve this successfully and our teams are working around the clock to get it done as quickly as possible.

In the meantime, we are continuing to ask all customers in affected areas boil their water before using it for drinking purposes.

We are delivering bottled water to customers on our Priority Services Register and care homes while also working with key sites such as hospitals.

Water bottle stations have been set up and are open in the following locations:

• Ynyswen Industrial Estate, Ynyswen Rd, Treorchy, CF42 6ED.
• Rhondda Sport Centre, Geligaled Park, Tyntyla Rd, CF41 7SY.
• Co-op, Station Road, Treorchy, CF42 6UA.

We are prioritising vulnerable customers, and are asking people to only take what they need.

Customers can access:

Boil Water Notice extension - Open letter to customers from our Chief Executive Peter Perry.

Check if their supply is affected by using a post code checker here: www.dwrcymru.com/boil-water-notice.

Check here for a list of Frequently Asked Questions.

Visit In Your Area or check our social media channels for further updates.

We are sorry for the inconvenience this incident has caused.

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.

IMPORTANT: We have issued a Boil Water Notice which affects customers living in the following areas: Blaenrhondda, Blaencwm, Tynewydd, Treherbert, Treorchy, Cwm-parc, Pentre, Ton Pentre, Gelli, Tonypandy

Due to Stom Bert, extensive flooding has impacted Tynywaun Water Treatment Works in Treherbert.

This means that we have now issued a precautionary ‘boil water’ notice to households in Blaenrhondda, Blaencwm, Tynewydd, Treherbert, Treorchy, Cwm-parc, Pentre, Ton Pentre, Gelli and Tonypandy areas.

We ask that all customers boil their water with immediate effect before using it for drinking purposes. We are sorry for the inconvenience this will cause but we are working to restore supplies back to normal as soon as possible.

We have delivered bottled water to customers on our Priority Services Register and care homes while also working with key sites such as hospitals.

Water bottle stations

Water bottle stations are being set up to assist our customers following the ‘boil water’ notice for areas of Rhondda Cynon Taf.

We are prioritising vulnerable customers, and are asking people to only take what they need.

Water bottle stations have been set up and are open in the following locations:

• Ynyswen Industrial Estate, Ynyswen Rd, Treorchy, CF42 6ED.
• Rhondda Sport Centre, Geligaled Park, Tyntyla Rd, CF41 7SY

Customers can check if their supply is affected by using a post code checker on our website: www.dwrcymru.com/boil-water-notice.

Any customers who are affected can access advice on our website which includes a list of Frequently Asked Questions.

Visit In Your Area or check our social media channels for further updates.

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.

We are aware of an incident in Pontypandy and are investigating further.

This page will be updated as the incident develops, with more information and help and advice.

We'll also post latest updates on our In Your Area service, and on our social media channels