Our debt collection process
Find more information, and answers to frequently asked questions, about our debt collection and legal processes.
For our policy on unpaid charges and debt collection, please see our Code of Practice below.
Code of practice for Unpaid Charges from Household Customers
PDF, 2.4MB
For our policy on unpaid charges and debt collection, please download our Code of Practice.
More Information
Help & advice
Bankruptcy
It is possible, in certain situations, for us to apply to make someone bankrupt in order to recover a debt.
Help & advice
Charging orders
A Charging Order secures the debt against your home or any other property that you own.
Help & advice
Claim form
A Claim Form is a formal legal document used to make a claim at the County Court.
Help & advice
High court enforcement
High Court enforcement is a method of recovering a judgment debt. We’ll apply to transfer the judgment from the County Court to the High Court.
Help & advice
Letter of claim
We’re required by the Court to send this letter before we’re able to issue a claim against you.
Help & advice
Order for questioning
Once we have obtained judgement we would like to know more about your financial circumstances before deciding what to do next.
Press & Media Enquiries
9am-5pm Monday to Friday