Welsh Water Visitor Attractions
Your hubs for health, wellbeing and recreation.
Is your bill higher than usual?
If you have a water meter, you'll be billed for the amount of water you use, although there are a number of reasons that could cause your bill to be higher than expected.
Find out more about high billsHelp and Advice
Watch our help videos
Help videos explaining the Direct Debit process, how moving properties works, your metered and unmetered bills, and the support available to you.
Click here to view our suite of help videos
In your area
Check if there is any work or reported incidents near you that could be affecting your water supply, or sign up to receive alerts and updates.
Pollution Incident Reduction Plans
This document will describe the Pollution Incident Recovery Plan in more detail, examining each of the types of asset that can be the source of pollution, explaining the root causes, and setting out our actions to tackle them.
View our Pollution Incident Reduction Plans
British Sign Language
Contact us using British Sign Language (BSL) with our partners at SignVideo.
Find out more
Careers
Join our talent community
Whether it’s our water samplers, network engineers, scientists, sewer operatives or customer experience advisors, we are all working together to earn the trust of our customers every day.
Latest news
Watersafe - Local Approved Plumbers
Find your nearest, Watersafe-approved plumber, just enter your postcode or use your location.
Not for Profit
Three little words that make a big difference to a lot of people.
