Let us know you're moving
Moving home can be stressful but letting us know is easy.
Here you can create a new account or let us know you're moving if you're already a customer.
How to tell us you’re moving home. This is Alex, who will explain the moving home process.
Creating an account for the first time?
When you move in and create an account online, your bills and letters will automatically be sent to you online, not in the post.
Already a customer?
If you're already a Welsh Water customer, you will need to login or register for My Account to let us know you're moving, or to add a property to your account, online.
Welcome to Welsh Water! You will need to create an account if you’re moving in to our area or you currently live in our area but are moving into your first property where you will be responsible for the bill.
1.
Contact us about your move
Live chat
Start a live chat with one of our friendly team by selecting the chat icon in the bottom right of your screen.
Call Us
Speak to one of our friendly advisors about your move.
8:00am - 6:00pm Mon-Fri
9:00am - 1:00pm Sat
Frequently asked questions
If either your current or new properties have a water meter:
- You can let us know up to seven days in advance of your move using our online form, login to to complete your move.
- If you would like to let us know you're moving by speaking to one of our customer service agents this can be done up to two days in advance.
- Remember to take a final or opening reading on the day you move. We can then bill you for what you have used whilst you were responsible.
If either your current or new properties do not have a water meter:
- You can let us know up to seven days in advance of your move using our online form, login to to complete your move.
- You can let us know up to 14 days before you move home, if you live chat or call us.
If you would like to add another name to your joint account please contact us using the options below as we will need to close the existing account and open a new one in joint names.
If there are joint account holders who are moving to separate properties, you will need to speak to a customer advisor to complete your move.
Help and advice is available here if you're renovating your property.