Cartref
The Cartref team work closely with customers by offering a number of personal services, from offering free leaking loo repairs by our qualified plumbers to undertaking personalised in-home water efficiency visits to help you understand your water consumption and how you can make small changes that could have big impacts to your household bills and to the environment. You might even see us out and about at events within your local areas working with community groups and partners.
Leaky Loo
Do you need help with a leaking toilet – we may be able to fix it free of charge!
Get Water Fit
Interested in saving water, becoming more water efficient, reducing water and other utility bills?
Cartref Community
Have you seen us in your town or community? Find out how you can get involved!
Abergele Smart Town
Find out about our work in Abergele.
Water Efficiency Home Visit
Heard about our water efficiency home visit? Find out more here
Network Leakage
Cartref services for non-household customers
Our current offering supports small to medium sized businesses by identifying ways they can save water and save money on their bills.
Are you a business customer of Welsh Water?
We help businesses to save water too!
Our current offering supports small to medium sized businesses by identifying ways they can save water and save money on their bills. Our support ranges from identifying leaks to recommending and installing water saving devices.
Interested in finding out more?
Contact us via WaterEfficiencyAudit@dwrcymru.com.
Please include your name, type of business, address and contact details to be sent via e-mail, to make the booking process efficient.
Suspect a leaking trough?
PDF, 645.6kB
We can let you know if we can fix it free of charge helping you save money and time.
Use the link below and upload a short video of the problem and answer a couple of questions. One of our team will look at the video and give you a call back within five working days to let you know if we can assist – free of charge, of course!
Upload a short video (This link will open in a new tab)Alternatively, please e-mail us at Cartref@dwrcymru.com with the details.
News 
Water battle
At Welsh Water, we want to help children understand the importance of saving water and how small changes in their everyday life can make a big difference — helping to save water, energy and money.
Find out more about the water battle app
Get Water Fit
Interested in free water efficiency products and information?
Sign up to Get Water Fit, claim your water-saving devices and start saving.
Click here to sign up to Get Water Fit
Water battle
At Welsh Water, we want to help children understand the importance of saving water and how small changes in their everyday life can make a big difference — helping to save water, energy and money.
Find out more about the water battle app
Watersafe - Local Approved Plumbers
Find your nearest, Watersafe-approved plumber, just enter your postcode or use your location.