Boil Water Notice

Find our general guidance below on what to do if a Boil Water Notice affects your water supply.

What is a boil water notice?

We always aim to supply drinking water of a very high standard, and to do this we carry out regular tests to make sure it remains that way. Monitoring checks may show your water supply may have fallen below our normal high standards. This is when a boil water notice will be issued.

All customers in the affected areas are advised to boil their water with immediate effect before using it for drinking or cooking purposes.

We appreciate the inconvenience of boiling water, but hope customers understand the reason for us taking these necessary steps.

How will I know if I'm impacted?

If your property is in the affected area, we'll contact you directly by text and/or letter. You can also use In Your Area to check if you're affected and access the most up-to-date and reliable information.

What could we ask customers to do when we issue a boil water notice?

Make sure that you boil your water for drinking — and don’t forget that you need to boil your water for:

• Preparing food
• Baby feeds
• Cleaning your teeth
• Ice making

Do Not:
DO NOT drink your tap water without boiling it first
DO NOT use tap water to prepare food without boiling it first
DO NOT use tap water to clean your teeth without boiling it first
DO NOT prepare baby feeds with water without boiling it first

You Can:
You can use tap water to flush your toilet
You can use tap water to wash or bathe