Customer Core Information

Here are the ways you can contact us.

Here’s an outline of our promise to you and what you may be entitled to if something goes wrong.

Get extra help by providing water, managing your bills and account, and keeping you safe in your home.

To make things easier, we've listed the different ways you can pay your bill. Take a look and see what's best for you.

Take a look at our support tariffs that may be able to offer further support depending on your circumstances

If you would like to find out more about bogus callers and what to do if you suspect them, you can visit our bogus callers page here.

View and download our latest scheme of charges.

Useful contacts for seeking independent legal or debt advice.

Having a water meter installed could potentially save you money on your bill. Many customers have already switched and found that is has been beneficial.

If you have any compliments or complaints about Welsh Water then you can let us know online.

Login or sign up to My Account, for domestic and business customers, to make the most of our online services.

Having a water meter installed could potentially save you money on your bill.

Whether you're moving in to our region for the first time, moving to another property within our region or moving out of our region completely there are a number of ways you can tell us.

On this page, you will also find some simple tips on ways you can enjoy using water without wasting it.

Help and advice on the quality of your drinking water and any problems that could arise.

Find out more about our developer services

Our Codes of Practice describe in more detail the services we provide, what your rights are as a household customer, and what to do if things go wrong.

Report leaks, blockages, odours, pollution and high/low water pressure online.

Find out more about your sewers, keeping things flowing, and what to do if anything goes wrong.

Find out some common causes of sewer pollution and the impact this can have on the environment.

Information outlining what you can expect from us during a prolonged incident (more than 12 hours).

Fixing leaks free of charge in your home and helping you save water.

All the information you need for finding and managing a leak.

Find out how to save water, energy and money with Get Water Fit.