Burst main in Pontypandy
Following the repair of the burst main in Broughton, we are continuing the work of refilling the water network. We need to do this very carefully to avoid any secondary bursts.
At a glance
What we want you to know in three points:
- This incident started on Monday 1st January 2000 at 01:00.
- Our crews have identified the problem and are on site.
- Bottled water stations are available.
On this page:
What has happened?
Following the repair of the burst main in Broughton, we are continuing the work of refilling the water network. We need to do this very carefully to avoid any secondary bursts.
As a result, we know that some customers served by Bryn Edwin service reservoir may have lost their water supplies or may be experiencing intermittent water supplies, low pressure or discolouration.
This could impact parts of Flint, Holywell, Ffynnongroyw, Greenfield, Llanerch y Mor, Mostyn, Oakenholt, Talacre, Whitford and Mancot.
We are currently supporting the water network with extra tankers, and the network has been refilled overnight when overall demand across the network was low.
Which area is affected?
Latest UpdatesOur most recent updates on this incident are below, a list of all updates is available here
We have lifted the precautionary ‘boil water’ notice that was in place in parts of Rhondda Cynon Taf.
This means that customers are able to drink and use their tap water as normal with immediate effect.
Drinking water supplies are all clear and we can confirm customers are able to use their tap water as normal.
We apologise for the inconvenience this has caused and would like to thank all of our customers for their patience during this time.
Customers can access:
Lifting of Boil Water Notice: Open letter from Peter Perry
Check here for more information and a list of Frequently Asked Questions.
Visit In Your Area or check our social media channels for further updates.
If you have any questions, you can call us on 0800 052 0130, lines are open 24 hours a day 7 days a week.
IMPORTANT: We have extended the Boil Water Notice which affects customers living in the following areas: Blaenrhondda, Blaencwm, Tynewydd, Treherbert, Treorchy, Cwm-parc, Ton Pentre, Gelli, parts of Pentre, parts of Tonypandy and parts of Ystrad.
Storm Bert resulted in a significant amount of flooding on site at Tynywaun Water Treatment Works and surface water running from the hill onto the drinking water storage tank and impacting the tank.
Our crews have worked 24/7 to put this right but some of the work to prevent damage from future flooding involves installing waterproof membranes around the storage tank.
A period of dry weather is needed to achieve this successfully and our teams are working around the clock to get it done as quickly as possible.
In the meantime, we are continuing to ask all customers in affected areas boil their water before using it for drinking purposes.
We are delivering bottled water to customers on our Priority Services Register and care homes while also working with key sites such as hospitals.
Water bottle stations have been set up and are open in the following locations:
- Ynyswen Industrial Estate, Ynyswen Rd, Treorchy, CF42 6ED.
- Rhondda Sport Centre, Geligaled Park, Tyntyla Rd, CF41 7SY.
- Co-op, Station Road, Treorchy, CF42 6UA.
We are prioritising vulnerable customers, and are asking people to only take what they need.
Customers can access:
Boil Water Notice extension - Open letter to customers from our Chief Executive Peter Perry.
Check if their supply is affected by using a post code checker here: www.dwrcymru.com/boil-water-notice.
Check here for a list of Frequently Asked Questions.
Visit In Your Area or check our social media channels for further updates.
We are sorry for the inconvenience this incident has caused.
IMPORTANT: We have issued a Boil Water Notice which affects customers living in the following areas: Blaenrhondda, Blaencwm, Tynewydd, Treherbert, Treorchy, Cwm-parc, Pentre, Ton Pentre, Gelli, Tonypandy
Due to Stom Bert, extensive flooding has impacted Tynywaun Water Treatment Works in Treherbert.
This means that we have now issued a precautionary ‘boil water’ notice to households in Blaenrhondda, Blaencwm, Tynewydd, Treherbert, Treorchy, Cwm-parc, Pentre, Ton Pentre, Gelli and Tonypandy areas.
We ask that all customers boil their water with immediate effect before using it for drinking purposes. We are sorry for the inconvenience this will cause but we are working to restore supplies back to normal as soon as possible.
We have delivered bottled water to customers on our Priority Services Register and care homes while also working with key sites such as hospitals.
Water bottle stations
Water bottle stations are being set up to assist our customers following the ‘boil water’ notice for areas of Rhondda Cynon Taf.
We are prioritising vulnerable customers, and are asking people to only take what they need.
Water bottle stations have been set up and are open in the following locations:
- Ynyswen Industrial Estate, Ynyswen Rd, Treorchy, CF42 6ED.
- Rhondda Sport Centre, Geligaled Park, Tyntyla Rd, CF41 7SY
Customers can check if their supply is affected by using a post code checker on our website: www.dwrcymru.com/boil-water-notice.
Any customers who are affected can access advice on our website which includes a list of Frequently Asked Questions.
Visit In Your Area or check our social media channels for further updates.
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We're sending text messages out to account holders in the affected area about this incident. If you've not received a message, or you need to update your contact number, you can let us know online.
Change your contact numberWhat can our customers do during this incident?
We would encourage our customers to:
We would encourage customers to not:
Frequently Asked Questions
Discoloured water is usually caused by the disturbance of deposits in the water pipes. The disturbance of deposits can happen when a water main is shut off due to essential maintenance or in an emergency.
Discoloured water is unlikely to be harmful to health and often resolves within a few minutes once you run your taps, but it might need up to 45 minutes to clear completely.
With our In Your Area service, you can find out if there is any planned or emergency work near you that could affect your water supply.
Compensation
Compensation payments will be made as a result of this incident.
Household Customers
Any household customers who were affected will receive £25 for every 12 hours their supply was affected. This will be paid directly in to your bank account if you pay your bill by direct debit, if you do not pay by direct debit then you will receive a cheque in the post.
Business Customers
Each business customer will receive compensation of £75 for every 12 hours their supplies were affected.
In addition, Welsh Water has also agreed to make goodwill contributions for each business customer towards certain costs/loss of gross profit.
The eligibility, criteria and process for applying for a goodwill contribution towards costs/loss of gross profit is detailed in this guidance and should be read in full before making an application for a Goodwill Payment.
Affected businesses have a duty to take all reasonable steps to minimise its costs/loss of gross profit.
More information about eligibility criteria and how to apply is available here.