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Your annual bill 2024

If you don't have a water meter, you'll receive your annual bill from us sometime in February or March. Here's all you need to know.

Frequently asked questions about your annual bill

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Metered charges for a 1 person household

From 1st April 2026

We would expect the annual metered charge for a one person household from 1st April 2026 to 31st March 2027 to be about £447.36.

This is based on an average usage of 1m3 per person per week. Actual charges will vary depending on your usage and may be higher or lower than this.


This is split between:

Water Sewerage Total Service Charge*
£101.54 £135.44 £210.37

*Total Service Charge is the combined water and sewerage service charges.


Depending on how often you pay your bill, we would expect this to break down to...

Payment Frequency Charge
Annual £447.36
6 Monthly £223.68
Monthly £37.28
Weekly £8.60

How does this compare to last year?

This is an increase of £26.26 compared to 2025-2026 charges (Charges from 1st April 2025 to 31st March 2026.)


How we calculate a metered bill

We recognise it’s not always easy to work out how we calculate a metered bill. It can be complicated. Above, you’ll find a simple breakdown of our metered charges for:

  • Water
  • Sewerage (the dirty water we take away from your property)
  • Total service charge.

Our regulator, Ofwat, sets a limit on what we can charge. Our charges are reviewed each year and are also approved by Ofwat.


If you become a metered customer, we usually charge you based on your meter reading. This reading tells us how much water you’ve used and how much dirty water we’ll need to take away.


If you'd like to apply for a water meter, click here to find out all the information you need. You can switch back to your unmeasured charge at any time up to 2 years from the date the meter was installed.


If you have applied for a water meter but have been unable to have one fitted, you may be entitled to go on an assessed measured charge. It is a specially reduced charge, at a fixed amount, in the event that a water meter cannot be fitted. For more information, click here.


To view and download our latest scheme of charges, click here.

Metered charges for a 2 person household

From 1st April 2026

We would expect the annual metered charge for a two person household from 1st April 2026 to 31st March 2027 to be about £684.34.

This is based on an average usage of 1m3 per person per week. Actual charges will vary depending on your usage and may be higher or lower than this.


This is split between:

Water Sewerage Total Service Charge*
£203.08 £270.89 £210.37

*Total Service Charge is the combined water and sewerage service charges.


Depending on how often you pay your bill, we would expect this to break down to...

Payment Frequency Charge
Annual £684.34
6 Monthly £342.17
Monthly £57.03
Weekly £13.16

How does this compare to last year?

This is an increase of £40.22 compared to 2025-2026 charges (Charges from 1st April 2025 to 31st March 2026.)


How we calculate a metered bill

We recognise it’s not always easy to work out how we calculate a metered bill. It can be complicated. Above, you’ll find a simple breakdown of our metered charges for:

  • Water
  • Sewerage (the dirty water we take away from your property)
  • Total service charge.

Our regulator, Ofwat, sets a limit on what we can charge. Our charges are reviewed each year and are also approved by Ofwat.


If you become a metered customer, we usually charge you based on your meter reading. This reading tells us how much water you’ve used and how much dirty water we’ll need to take away.


If you'd like to apply for a water meter, click here to find out all the information you need. You can switch back to your unmeasured charge at any time up to 2 years from the date the meter was installed.


If you have applied for a water meter but have been unable to have one fitted, you may be entitled to go on an assessed measured charge. It is a specially reduced charge, at a fixed amount, in the event that a water meter cannot be fitted. For more information, click here.


To view and download our latest scheme of charges, click here.

Metered charges for a 3 person household

From 1st April 2026

We would expect the annual metered charge for a three person household from 1st April 2026 to 31st March 2027 to be about £921.33.

This is based on an average usage of 1m3 per person per week. Actual charges will vary depending on your usage and may be higher or lower than this.


This is split between:

Water Sewerage *Total Service Charge
£304.62 £406.33 £210.37

*Total Service Charge is the combined water and sewerage service charges.


Depending on how often you pay your bill, we would expect this to break down to...

Payment Frequency Charge
Annual £921.33
6 Monthly £460.66
Monthly £76.78
Weekly £17.72

How does this compare to last year?

This is an increase of £54.18 compared to 2025-2026 charges (Charges from 1st April 2025 to 31st March 2026.)


How we calculate a metered bill

We recognise it’s not always easy to work out how we calculate a metered bill. It can be complicated. Above, you’ll find a simple breakdown of our metered charges for:

  • Water
  • Sewerage (the dirty water we take away from your property)
  • Total service charge.

Our regulator, Ofwat, sets a limit on what we can charge. Our charges are reviewed each year and are also approved by Ofwat.


If you become a metered customer, we usually charge you based on your meter reading. This reading tells us how much water you’ve used and how much dirty water we’ll need to take away.


If you'd like to apply for a water meter, click here to find out all the information you need. You can switch back to your unmeasured charge at any time up to 2 years from the date the meter was installed.


If you have applied for a water meter but have been unable to have one fitted, you may be entitled to go on an assessed measured charge. It is a specially reduced charge, at a fixed amount, in the event that a water meter cannot be fitted. For more information, click here.


To view and download our latest scheme of charges, click here.

Metered charges for a 4 person household

From 1st April 2026

We would expect the annual metered charge for a four person household from 1st April 2026 to 31st March 2027 to be about £1,158.31.

This is based on an average usage of 1m3 per person per week. Actual charges will vary depending on your usage and may be higher or lower than this.


This is split between:

Water Sewerage *Total Service Charge
£406.16 £541.78 £210.37

*Total Service Charge is the combined water and sewerage service charges.


Depending on how often you pay your bill, we would expect this to break down to...

Payment Frequency Charge
Annual £1,158.31
6 Monthly £579.16
Monthly £96.53
Weekly £22.28

How does this compare to last year?

This is an increase of £68.14 compared to 2025-2026 charges (Charges from 1st April 2025 to 31st March 2026.)


How we calculate a metered bill

We recognise it’s not always easy to work out how we calculate a metered bill. It can be complicated. Above, you’ll find a simple breakdown of our metered charges for:

  • Water
  • Sewerage (the dirty water we take away from your property)
  • Total service charge.

Our regulator, Ofwat, sets a limit on what we can charge. Our charges are reviewed each year and are also approved by Ofwat.


If you become a metered customer, we usually charge you based on your meter reading. This reading tells us how much water you’ve used and how much dirty water we’ll need to take away.


If you'd like to apply for a water meter, click here to find out all the information you need. You can switch back to your unmeasured charge at any time up to 2 years from the date the meter was installed.


If you have applied for a water meter but have been unable to have one fitted, you may be entitled to go on an assessed measured charge. It is a specially reduced charge, at a fixed amount, in the event that a water meter cannot be fitted. For more information, click here.


To view and download our latest scheme of charges, click here.

Metered charges for a 5 person household

From 1st April 2026

We would expect the annual metered charge for a five person household from 1st April 2026 to 31st March 2027 to be about £1,395.30.

This is based on an average usage of 1m3 per person per week. Actual charges will vary depending on your usage and may be higher or lower than this.


This is split between:

Water Sewerage *Total Service Charge
£507.70 £677.22 £210.37

*Total Service Charge is the combined water and sewerage service charges.


Depending on how often you pay your bill, we would expect this to break down to...

Payment Frequency Charge
Annual £1,395.30
6 Monthly £697.65
Monthly £116.27
Weekly £26.83

How does this compare to last year?

This is an increase of £82.11 compared to 2025-2026 charges (Charges from 1st April 2025 to 31st March 2026.)


How we calculate a metered bill

We recognise it’s not always easy to work out how we calculate a metered bill. It can be complicated. Above, you’ll find a simple breakdown of our metered charges for:

  • Water
  • Sewerage (the dirty water we take away from your property)
  • Total service charge.

Our regulator, Ofwat, sets a limit on what we can charge. Our charges are reviewed each year and are also approved by Ofwat.


If you become a metered customer, we usually charge you based on your meter reading. This reading tells us how much water you’ve used and how much dirty water we’ll need to take away.


If you'd like to apply for a water meter, click here to find out all the information you need. You can switch back to your unmeasured charge at any time up to 2 years from the date the meter was installed.


If you have applied for a water meter but have been unable to have one fitted, you may be entitled to go on an assessed measured charge. It is a specially reduced charge, at a fixed amount, in the event that a water meter cannot be fitted. For more information, click here.


To view and download our latest scheme of charges, click here.

Metered charges for a 6 person household

From 1st April 2026

We would expect the annual metered charge for a six person household from 1st April 2026 to 31st March 2027 to be about £1,632.28.

This is based on an average usage of 1m3 per person per week. Actual charges will vary depending on your usage and may be higher or lower than this.


This is split between:

Water Sewerage *Total Service Charge
£609.24 £812.67 £210.37

*Total Service Charge is the combined water and sewerage service charges.


Depending on how often you pay your bill, we would expect this to break down to...

Payment Frequency Charge
Annual £1,632.28
6 Monthly £816.14
Monthly £136.02
Weekly £31.39

How does this compare to last year?

This is an increase of £96.07 compared to 2025-2026 charges (Charges from 1st April 2025 to 31st March 2026.)


How we calculate a metered bill

We recognise it’s not always easy to work out how we calculate a metered bill. It can be complicated. Above, you’ll find a simple breakdown of our metered charges for:

  • Water
  • Sewerage (the dirty water we take away from your property)
  • Total service charge.

Our regulator, Ofwat, sets a limit on what we can charge. Our charges are reviewed each year and are also approved by Ofwat.


If you become a metered customer, we usually charge you based on your meter reading. This reading tells us how much water you’ve used and how much dirty water we’ll need to take away.


If you'd like to apply for a water meter, click here to find out all the information you need. You can switch back to your unmeasured charge at any time up to 2 years from the date the meter was installed.


If you have applied for a water meter but have been unable to have one fitted, you may be entitled to go on an assessed measured charge. It is a specially reduced charge, at a fixed amount, in the event that a water meter cannot be fitted. For more information, click here.


To view and download our latest scheme of charges, click here.

Metered charges for a 7 person household

From 1st April 2026

We would expect the annual metered charge for a seven person household from 1st April 2026 to 31st March 2027 to be about £1869.27.

This is based on an average usage of 1m3 per person per week. Actual charges will vary depending on your usage and may be higher or lower than this.


This is split between:

Water Sewerage *Total Service Charge
£710.78 £948.11 £210.37

*Total Service Charge is the combined water and sewerage service charges.


Depending on how often you pay your bill, we would expect this to break down to...

Payment Frequency Charge
Annual £1,869.27
6 Monthly £934.63
Monthly £155.77
Weekly £35.95

How does this compare to last year?

This is an increase of £110.03 compared to 2025-2026 charges (Charges from 1st April 2025 to 31st March 2026.)


How we calculate a metered bill

We recognise it’s not always easy to work out how we calculate a metered bill. It can be complicated. Above, you’ll find a simple breakdown of our metered charges for:

  • Water
  • Sewerage (the dirty water we take away from your property)
  • Total service charge.

Our regulator, Ofwat, sets a limit on what we can charge. Our charges are reviewed each year and are also approved by Ofwat.


If you become a metered customer, we usually charge you based on your meter reading. This reading tells us how much water you’ve used and how much dirty water we’ll need to take away.


If you'd like to apply for a water meter, click here to find out all the information you need. You can switch back to your unmeasured charge at any time up to 2 years from the date the meter was installed.


If you have applied for a water meter but have been unable to have one fitted, you may be entitled to go on an assessed measured charge. It is a specially reduced charge, at a fixed amount, in the event that a water meter cannot be fitted. For more information, click here.


To view and download our latest scheme of charges, click here.

Metered charges for a 8 person household

From 1st April 2026

We would expect the annual measured charge for a eight person household from 1st April 2026 to 31st March 2027 to be about £2106.25.

This is based on an average usage of 1m3 per person per week. Actual charges will vary depending on your usage and may be higher or lower than this.


This is split between:

Water Sewerage *Total Service Charge
£812.32 £1,083.56 £210.37

*Total Service Charge is the combined water and sewerage service charges.


Depending on how often you pay your bill, we would expect this to break down to...

Payment Frequency Charge
Annual £2,106.25
6 Monthly £1,053.13
Monthly £175.52
Weekly £40.50

How does this compare to last year?

This is an increase of £123.99 compared to 2025-2026 charges (Charges from 1st April 2025 to 31st March 2026.)


How we calculate a metered bill

We recognise it’s not always easy to work out how we calculate a metered bill. It can be complicated. Above, you’ll find a simple breakdown of our metered charges for:

  • Water
  • Sewerage (the dirty water we take away from your property)
  • Total service charge.

Our regulator, Ofwat, sets a limit on what we can charge. Our charges are reviewed each year and are also approved by Ofwat.


If you become a metered customer, we usually charge you based on your meter reading. This reading tells us how much water you’ve used and how much dirty water we’ll need to take away.


If you'd like to apply for a water meter, click here to find out all the information you need. You can switch back to your unmeasured charge at any time up to 2 years from the date the meter was installed.


If you have applied for a water meter but have been unable to have one fitted, you may be entitled to go on an assessed measured charge. It is a specially reduced charge, at a fixed amount, in the event that a water meter cannot be fitted. For more information, click here.


To view and download our latest scheme of charges, click here.

Metered charges for a 9 person household

From 1st April 2026

We would expect the annual measured charge for a nine person household from 1st April 2026 to 31st March 2027 to be about £2343.24.

This is based on an average usage of 1m3 per person per week. Actual charges will vary depending on your usage and may be higher or lower than this.


This is split between:

Water Sewerage *Total Service Charge
£913.86 £1,219.00 £210.37

*Total Service Charge is the combined water and sewerage service charges.


Depending on how often you pay your bill, we would expect this to break down to...

Payment Frequency Charge
Annual £2,343.24
6 Monthly £1,171.62
Monthly £195.27
Weekly £45.06

How does this compare to last year?

This is an increase of £137.96 compared to 2025-2026 charges (Charges from 1st April 2025 to 31st March 2026.)


How we calculate a metered bill

We recognise it’s not always easy to work out how we calculate a metered bill. It can be complicated. Above, you’ll find a simple breakdown of our metered charges for:

  • Water
  • Sewerage (the dirty water we take away from your property)
  • Total service charge.

Our regulator, Ofwat, sets a limit on what we can charge. Our charges are reviewed each year and are also approved by Ofwat.


If you become a metered customer, we usually charge you based on your meter reading. This reading tells us how much water you’ve used and how much dirty water we’ll need to take away.


If you'd like to apply for a water meter, click here to find out all the information you need. You can switch back to your unmeasured charge at any time up to 2 years from the date the meter was installed.


If you have applied for a water meter but have been unable to have one fitted, you may be entitled to go on an assessed measured charge. It is a specially reduced charge, at a fixed amount, in the event that a water meter cannot be fitted. For more information, click here.


To view and download our latest scheme of charges, click here.

Metered charges for a 10 person household

From 1st April 2026

We would expect the annual measured charge for a ten person household from 1st April 2026 to 31st March 2027 to be about £2580.22.

This is based on an average usage of 1m3 per person per week. Actual charges will vary depending on your usage and may be higher or lower than this.


This is split between:

Water Sewerage *Total Service Charge
£1,015.40 £1,354.45 £210.37

*Total Service Charge is the combined water and sewerage service charges.


Depending on how often you pay your bill, we would expect this to break down to...

Payment Frequency Charge
Annual £2580.22
6 Monthly £1,290.11
Monthly £215.02
Weekly £49.62

How does this compare to last year?

This is an increase of £151.92 compared to 2025-2026 charges (Charges from 1st April 2025 to 31st March 2026.)


How we calculate a metered bill

We recognise it’s not always easy to work out how we calculate a metered bill. It can be complicated. Above, you’ll find a simple breakdown of our metered charges for:

  • Water
  • Sewerage (the dirty water we take away from your property)
  • Total service charge.

Our regulator, Ofwat, sets a limit on what we can charge. Our charges are reviewed each year and are also approved by Ofwat.


If you become a metered customer, we usually charge you based on your meter reading. This reading tells us how much water you’ve used and how much dirty water we’ll need to take away.


If you'd like to apply for a water meter, click here to find out all the information you need. You can switch back to your unmeasured charge at any time up to 2 years from the date the meter was installed.


If you have applied for a water meter but have been unable to have one fitted, you may be entitled to go on an assessed measured charge. It is a specially reduced charge, at a fixed amount, in the event that a water meter cannot be fitted. For more information, click here.


To view and download our latest scheme of charges, click here.

How will I see the £10.60 credit on my bill?

This will depend on how you pay your bill. Please toggle through the examples below.

Paying your bill in full
Paying your bill over a 10-month arrangement
Paying your bill over a 10-month arrangement
Paying your bill over a 12-month arrangement
Paying your bill over a 12-month arrangement
This amount is after the £10.60 has been deducted.
This amount is after the £10.60 has been deducted.
On page 1, your monthly payment amounts include the reduction of £10.60.
This amount is before the £10.60 has been deducted. The deduction of £10.60 can be seen on the following slide within the instalment amounts.
On page 1, your monthly payment amounts will include the reduction of £10.60.

Frequently asked questions

View the full list of frequently asked questions about your annual bill.

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Do you have a water meter?

If you have a water meter, you'll get a bill that reflects the water that you have used over that bill period. See below for more information.

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Ways to reduce your bill

1. Ways you can contact us

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